Email Marketing Interview Questions & Answers



Question 1. What Is The Mean Of "email Deliver-ability And Email Open Rates"?

Answer :

These are two important email marketing metrics that should serve as the initial measure of your email marketing success.

Email deliverability rate (or acceptance rate) is the success rate of getting an email delivered to a person's email address. To find out the deliverability rate of your email marketing, you simply take the number of emails delivered and divide it by the number that were sent.

Question 2. What Are Spam Reports?

Answer :

Spam reports: how many times your emails were marked as junk mail/spam by recipients.

Question 3. Explain Unsubscribes?

Answer :

Unsubscribes: how many people unsubscribed from your emails.

Question 4. What Is Inbox Rates?

Answer :

Inbox rates: how many delivered emails actually made it into someone's inbox (rather than their junk folder).

Question 5. What Are Bounce Rates?

Answer :

Bounce rates: the percentage of emails that were rejected by recipients' mail servers.


Question 6. Which Metrics Should I Track For Email Marketing?

Answer :

Over time, you need to track your email marketing efforts alongside your larger goals, whether they're direct sales (like B2C retail companies), website traffic and conversions (B2B or B2C with long sales cycles) or referral business.

Question 7. Tell Me About Good Email Open Rate?

Answer :

Similar to the best day/time to send an email, this question can also be a bit slippery to nail down. It's like comparing apples and oranges. Even if two people in the same industry sent the same email at the same time with the same content, they could have very different open rates due to factors like list quality and personal relationship.

Question 8. How Much Emails Should I Send To My Customers?

Answer :

Once a month is fine for keeping your name in front of someone. Two-three times a month leaves enough time in between emails so you don't become a nuisance. Obviously, four times a month gets you to a weekly consistency. Essentially, you can keep increasing your send frequency as much as you want, but be conscious of your open and unsubscribe rates. When your engagement starts to decline, you know you've taken it too far.

Question 9. How Often Should Send Emails To Customers?

Answer :

The jury is not as undecided on this as they are on the best time and day to send emails. The optimal frequency to contact your customers is one to four times a month. This is the frequency we use for our customers, and our clients see great results with a twice-a-month schedule.

Question 10. Tell Me About The Best Time And Day To Send Emails?

Answer :

Early mornings and weekends … but also says those days/times are also the most likely to get you unsubscribes and bounces.

There are many right answers to this question. If you're looking for a fairly safe bet, try Wednesday afternoons around 2 p.m. But every person, recipient and email list is different. Try different days and times and find what works best for your audience.


Question 11. Which Practices Are Best For Email Subject Lines?

Answer :

You have only 3-4 seconds before someone decides whether or not they are going to open your email, so it's important to make an impact.. Best practices for subject lines are debatable, especially when trying to compare different industries and topics. However, there are some ballpark best practices for subject lines that you can feel confident about following.

Fifty characters is generally a good, safe rule of thumb to follow. However, people have seen great success with subject lines over 70 characters and less than 49, so feel free to experiment. Other tactics that work well in subject lines include asking questions, numbered lists and personalization.

The best email subject lines tend to be specific, short and compelling. Set expectations up front and let the email content do the rest.

Question 12. List The Laws Of Email Marketing?

Answer :

As I mentioned above, it's good to email people you personally know. However, some email lists might include people from bought lists or lead gen services (which you should generally avoid). We don't recommend buying lists because there are laws in place to protect people from receiving certain types of unsolicited communications.

Question 13. How To Figure Out What To Write About?

Answer :

If you're not writing something that your audience cares about, you won't get their attention, even if you do land the email in their inbox. The emails should be directly tied to the subject line and written in a short, consistent way that makes it quickly readable and easily digested.

Question 14. What Is Good Content Marketing?

Answer :

Good content marketing like this is centered on your customers. Find out what problems they have and write about them. Learn about their habits and hobbies and pair your expertise with content that will strike a chord with them. Make sure that what you write is serving their interests, not your own agenda.

Question 15. How To Grow Email Subscriber List?

Answer :

Email marketing is only as successful as the email list.A large email list doesn't automatically equal success, though so make sure that you're growing your list with the right people. If they're not actively engaged with you (or interested in what you have to say), your email marketing efforts will be for naught.

Question 16. Described The Point Of Email Marketing?

Answer :

Email marketing is a way of reaching many people at once in order to encourage them to do business with you. However, it's important that email marketers keep their end goals in mind (sales, conversions, web traffic, etc.), and execute their strategy in a way that leads their subscribers to willingly complete a desired action.

This approach builds audience trust through emails that are valuable and entertaining for the reader, thus increasing the sender's credibility and getting that sender closer to their desired goal.

Question 17. What Is Can-spam Act?

Answer :

The CAN-SPAM Act spells out the rules for email marketers, whether their intentions are good or bad. If you're sending emails for commercial use, you have to do the following:

    Include an unsubscribe method.
    Actually unsubscribe someone when they request it, and do it in a timely manner.
    If sending for commercial uses, you need to include a physical address.
    While not explicitly banned, sending to people who have not opted in is discouraged.

Question 18. What Is Wrap-up?

Answer :

There are no dumb questions when it comes to email marketing. As you now know, there are many variables that affect the success or failure of your email marketing program. While it's nice to understand some of the industry standards and best practices for email marketing, the most important takeaway is that everyone's stats will be different as a result of these variables.



Question 19. What Is Email Marketing? What Are The Types Of Email Marketing?

Answer :

Email marketing is directly marketing by using electronic mail as the communication medium for commercial marketing or advertising to a group of people at a time. This internet marketing strategy generally works by using emails to send ads, request business or solicit sales or donations and any form of email communication that is meant to built customer interest, loyalty and increasing the current customer base. It basically aims at encouraging ‘repeat business'.

Question 20. What Aspects Of The Internet Does Internet Marketing Encompass?

Answer :

Internet marketing doesn’t only mean marketing on the internet. It has a broad scope as it also includes marketing done via e-mail and wireless media. Digital customer data and electronic customer relationship management systems(ECRM) are often grouped together under internet marketing. It encompasses also the creative and technical aspects of the internet like design, development, advertising and sales. It also refers to the placement of media along the various different stages of the customer engagement cycle through search engine marketing(SEM), search engine optimization(SEO), banner ads, email marketing, mobile advertising and Web 2.0 strategies.

Question 21. What Is Seo?

Answer :

SEO stands for search engine optimization and is a part of internet marketing. SEO is a method by which the visibility of a website or a web page is increased on search engine. It is done to increase the visits on the site as more frequently and high the website appears on a search engine, more will be the visitors visiting it. SEO is the study of how the search engines operate and how it can be used to increase visibility of a website or a web page.
SEO involves the following practices:

    Editing the content and the associated HTML coding.
    Optimizing the keywords strength in the content.
    Assigning relevant and keyword specific title tags and other meta tags.
    Increasing the number of back links and inbound links.

Question 22. List And Briefly Explain The Types Of Email Marketing Strategies?

Answer :

The following are the various types of email marketing techniques:

Email newsletters: They are direct emails sent out to a list of subscribers or customers on a regular basis. They may be sent out daily, weekly, monthly, quarterly or even annually. They primarily aim at building and strengthening the customer relationship with the company.

Traditional emails: They are triggered transactional messages sent out based on a customer’s action with a company. They include dropped basket messages, purchase or order confirmation emails and email receipts. They primarily aim at conveying and confirming the actions that triggered it. These days many email newsletter software vendors provide transactional email support which gives companies the ability to include promotional messages or advertisements within the body of the transactional emails. Some software vendors even offer specialized email marketing services such as providing targeted and personalized transactional email messages and running specific marketing campaigns such as customer referral programs which thereby enhances the vendor’s or website owner’s online marketing strategy.

Direct mails: This email marketing strategy includes sending an email solely for the purpose of communicating a promotional message, such as announcement of a special offer or catalogs of products. Companies generally maintain a list of customers or potential customers or even hire a list of email addresses from service companies to send direct mails to.

Question 23. What Are The Advantages Of Internet Marketing?

Answer :

The advantages of internet marketing are as follows:

1. Large audience.
2. Inexpensive.
3. Availability of various options making it convenient for the customer to research through products and services available and then make a purchase.
4. Statistics can be measured more easily due to availability of various tools.
5. Various advertising methods available such as:

    Pay per click
    Pay per impression
    Pay per play
    Pay per action

6. Trends of e marketing and their results can be studied easily.

Question 24. What Are The Limitations Of Internet Marketing?

Answer :

The limitations of internet marketing are as follows:

1. As the products and services offered are not tangible they can not be touched, tasted or smelled before purchasing.

2. The quality and authentication of the product and services offered online cannot be confirmed and thus uncertainty always persists.

3. Product seen online at times differs from what is finally delivered.

4. As the products are delivered by carriers there is a huge dependency on courier companies which might delay the delivery or lead to product damage while transaction.

5. To purchase a product online personal details need to be entered such as card details and personal information which are vulnerable to leaks.

Question 25. What Is Pay Per Click? Which Internet Marketing Model Does It Follow?

Answer :

‘Pay per click’ , also known as ‘cost per click’ is a form of internet advertising which is used for directing traffic to websites. In this advertisers pay the site owners or publishers for the ads being viewed or click. Pay per click introduces a simple strategy of marketing in which an advertiser pays the website for publishing his advertisement and getting people to view it by clicking it, the more the views are for the advertisement, better is the revenue generated by the website from advertisement.

Generally ‘pay per click’ is used by advertisers on keyword phrases relevant to their target markets. Content sites generally charge a fixed amount per click rather than using a bidding system. ‘Pay per click’ advertisements are commonly displayed on websites and search engine results.‘Pay per click’ is an approach that differs from the ‘pay per impression’ methods used in television and newspaper advertising.

Question 26. What Are The Advantages And Disadvantages Of Email Marketing?

Answer :

Advantages of email marketing are:

1. Large audience.
2. Internet users check emails on regular basis.
3. Return of investment generated can be huge if email marketing is planned the right way.
4. Email is the most basic and popular service of internet and thus most people are familiar with it.

Disadvantages of email marketing are:

1. Filtering causes large number of emails to be rendered undelivered.
2. Spamming in emails may lead to legal action against internet marketers.
3. Needs to be planned very carefully as very minute factors may lead to an email being rendered undelivered or filtered out.

Question 27. What Is Internet Marketing? By What Other Names Is It Known ?

Answer :

Marketing of products and services over the internet is known as internet marketing. It is also known by the following names:

    Web marketing
    Online marketing
    Webvertising
    E-marketing

Question 28. List The Various Types Of Internet Marketing.?

Answer :

The various types of internet marketing include:

    Display advertising
    Search engine marketing
    Search engine optimization
    Social media marketing
    Email marketing
    Referral marketing
    Affiliate marketing
    Inbound marketing

Question 29. How Can A Product Be Sold More Effectively Online?

Answer :

Following are steps that can be taken to make sales more effective online :

1. Define the objective of creating the product.
2. Make clear what problem and needs does your product caters.
3. Explain the problem and the pain points faced by people.
4. Present the solution and how the product will fulfill it.
5. Layout features and benefits.
6. Provide guarantee wherever you can to make the customer feel secure.

Question 30. What Should Be Kept In Mind When Drafting An Email For Marketing?

Answer :

Following things should be kept in mind when drafting an email for marketing purposes :

1. Use an effective subject.
2. Make sure the email does not go into spam. To ensure this make sure the email does not have too many links and restricted words which lead to mail ending up as spam.
3. Keep the email body crisp and up to the mark.
4. Make your point and do not drift away from it.
5. Avoid any form of grammatical mistakes.
6. Reiterate atleast once.

Question 31. What Is Crm?

Answer :

CRM stands for Customer relationship management. It is a process which companies use for client interaction. It involves business processes like sales, customer support and marketing. The main objective of CRM is not only to retain old clients but also to search and attract newer ones. Organizations also use software for the same but the major issue is that an interface used in CRM is not user friendly which leads them to choose some other options. The objective of CRM in marketing perspective is to keep track of emails and social media.

Question 32. How Can Page Url Be Made More Apt For Optimization?

Answer :

Page URL can be made more apt by following these simple guidelines

1.Describe Your Content

Page URL should be so descriptive that by looking at the URL, user should get an idea of what the page is all about. Try to use words that are relevant to your store content.

2.Keep it Short

Always remember the shorter the URL the easier to copy and paste and remember which is more useful. Avoid using excessive keywords. Although search engines allow 1000 characters but only 70 characters will display in search engine results.

3. Minimize numbers and symbols

Use words or phrases in the URL instead of using numbers, symbols and punctuation.

4.Hyphens separate best

When creating URL’s with multiple words in the format of a phrase, hyphens are best to separate the terms.

5.Always use lower case alphabets

Since URL’s can accept both uppercase and lowercase alphabets, do not allow any uppercase letters in your structure as lowercase searching dominates all the search engines.

6.Never use nested sub directories

Using nested sub directories like “…/dir1/dir2/dir3/page.html” makes the URL lengthy and complex.

Question 33. What Is Page Title And How Can It Be Made More Effective?

Answer :

Page title is the title that appears when the cursor is hovered upon the tab in which the web page is open.
Following are set of rules that can be followed to make page title more effective :

Make it relevant and short: Title tags are concise and to the point. So, make each word relevant to who you are and what you do. Although search engines allow 120 characters in the title tag but only 70 characters will display in search engine results.

Write descriptive title tag: Make sure the title tag effectively communicates the topic of the page content. Avoid using single title tag across all the pages and do not use vague titles like untitled or new page.

Include your store name and domain: The title tag is another way to display your store name and domain and get your store noticed by search engines and people.

Include keywords and phrases: Use the most important keywords in the title tags so that the store pages will be indexed properly. If each page of your store focuses on a specific topic then be sure to use the keywords specific to each page in the title tag. Don’t make them all the same.

Minimize numbers and symbols : Use words or phrases in the title tag instead of using numbers, symbols and punctuation.

Don’t use duplicate keywords : Don’t repeat the keywords and write the relevant content. Make sure you do not use the words that would make it read like a sentence.

Question 34. What Is Meta Description And What Is The Right Way To Frame It?

Answer :

Meta description is used to describe the web page over the internet.
It can be framed the right way using the following steps :

Describe your page accurately: Your description should be a depiction of what users can expect to find on that particular page. It provides summary of the page to users and the search engines. Make sure you describe it within 250 characters.

Use maximum number of keywords: Using keywords into your Meta description tells the users and the search engines that it includes the content they are searching for. Search engine first examine page titles, but if they still cannot determine which site best addresses their needs, they then turn to the most relevant page descriptions.

Use store name and domain: Make sure you use your store name and store domain in the meta description.

Do not duplicate meta descriptions: Make sure you do not use the same description across all the pages. If you duplicate the meta description content on all your store pages then the search engine will assign lower ranking to the pages assuming that the content is either not unique or its being automatically generated.

Provide unique description: Avoid copying and pasting of entire information in the meta description. Do not write the description that has no relation to the content of the page.

Question 35. How Can Meta Keyword Be Used To Pump Visibility?

Answer :

To increase the visibility of a website or a page over internet meta keyword must be optimized the right way.

Meta keywords can be optimized using the following rules :

1.Use relevant words or phrases : Keywords you enter should be relevant to the store pages and should contain the common words or phrases a user may search with. Include the page name and make sure the keywords should not exceed beyond 1000 characters including comma and spaces.

2.Avoid duplicate words : Try to use different words with the same meaning but do not repeat the words. If you duplicate the words then the search engine will assign lower ranking to the pages assuming that the content is not unique.

3.Begin with important words : Put the most important words or phrases in the beginning of the list. Search engine searches the sites by examining the keywords. Keep your store name and store domain in the beginning of the list.

4.Use comma for separation : Use “comma” (,) for separating two keywords. Avoid punctuation and other special symbols in the keywords.

Question 36. How To Prevent Email Getting Into Spam?

Answer :

Following steps should be taken to prevent mail from ending in SPAM :

    Check if your domain name has been blacklisted.
    If you are using html, then html should be well coded.
    Avoid using spam filtering words, punctuation or capital letters message in your content/subject.
    Spam filters look to see how many messages you are sending at a time.
    Encourage your receiver to add you as friend or contact.
    Keep the length of your subject under 45 characters.
    Don’t use lots of colored fonts.
    Only use one exclamation point at a time!
    Avoid using the phrases "to unsubscribe" and "to be removed" in your message body.
    If you want to deliver an important message to multiple groups better use the ‘BCC’ function.

Most, if not all, email providers’ spam filters penalize your domain or IP with a higher spam score (meaning there’s a higher possibility of your emails going to junk folder) if they see that you are sending emails to bad email accounts. A bad email account is an address that doesn’t exist, has been disabled or has a full inbox.

Question 37. What Are Checklists Before Sending Email?

Answer :

Before pressing ‘SEND’ button ASK for questions and if u get all your answers then only press ‘SEND’ button.

1. What is purpose of your email?
2. What action needs to result from your email?
3. What supporting documentation needs to be attached to your communication?
4. Have you successfully summarized your email message in the subject line?
5. Check SPAM score(Mailcheck) and modify your content as per score you received
6. Press send

Question 38. How Is Image Optimization Organized?

Answer :

Following are steps to organize image optimization :

1.Use keywords in the image description :
Using keywords in the image filename is important for helping search engines determine the image relevancy.

2.Create descriptive alt tag :
An alt tags is a way that search engines help in determine that what your image is about. Search engines rely on captions around the image, alt tag and file names.

3.Make sure image matches the content for which it is uploaded :
The content surrounding the image should be related to alt tags, image title and description. When these things align, it helps search engines confirm that you’re not spamming and the image is relevant.

4.Don’t use duplicate keywords :
Don’t repeat the keywords and write the relevant content. Your alt text and file names should be short and descriptive. Make sure you do not use the words that would make it read like a sentence.

5.Save images in one folder :
Store image files in a single folder instead of saving image files spread out in numerous directories and folders across your domain .This simplifies the path to your images.

6. Use an Image Sitemap:
An Image Sitemap file provides more information to search engines about the images found at your store.
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10 Interview Questions for Email Marketing to Crack Job Interviews


1. Describe what is Email Marketing?

This is one of the most common Interview Questions for Email Marketing, and you should answer it without complicating your answer and adding so many specific details.
Email marketing can be understood as the use of Emails to develop relationships with potential customers and/or clients. It is a way to reach consumers by using direct electronic mail to generate leads and ensure conversions.
  • Email Marketing uses direct email to target those who are interested in your business
  • You can also define Email Marketing as an act of sending a commercial message, generally to a group of target audiences via Email
  • In more general sense, any email that you send to a potential or current customer is a part of Email Marketing Campaign

2. How Many Emails Should I Send To My Customers?

If you want to keep your name in front of someone, sending emails once a month would be fine. Some of the ‘Interview Questions for Email Marketing Guides’ suggest that going with two-three times a month will leave enough time in between emails that will stop you from being a nuisance and you can target your potential customer as per their convenience.
  • Be that as it may, choosing four times a month option would offer you weekly consistency
  • You can also increase the frequency of sending emails but you ought to have a tight check over open and unsubscribe rates
  • If you see a decline in your engagement, you have to decrease your mail sending frequency

3. What are The Best Time and Day to Send Emails?

The most general answer to such Email Marketing Interview Questions is early mornings and weekends. However, you should also be aware that those days and times are responsible for most numbers of unsubscribes and bounces as well.
  • Therefore, to be on safe side, you can try Wednesday afternoons
  • However, every person, email lists and recipients vary and you should try to use different days and times to find out the time that works best for your target audience

4. What is Email Deliverability?

Interview Questions for Email Marketing generally include so many questions related Email Marketing metrics and deliverability is one of the most important metrics that is guaranteed to come in your interview session.
  • Email deliverability rate (or acceptance rate) can be understood as success rate of getting an email delivered to the email address of your target audience
  • Formula to calculate Email Deliverability- Number of Emails Delivered/ Number of Emails Sent

5. How can you Grow Email Subscriber List?

The jury members or the hiring managers who ask Interview Questions for Email Marketing always want to know how you can help the company grow Email Subscriber List, because the success of Email Marketing is directly proportional to the Email list that you create. Some of the best techniques to grow Email Subscriber List are-
  • Create remarkable email content
  • Encourage your current email subscribers to share and forward your emails
  • Reinvigorate a stale email list with an opt-in campaign.
  • Create a new lead gen offer — like a free eBook or whitepaper — and require visitors to provide their email address in order to download it
  • Use your Social Media Page to promote different offers
  • Link to offers that capture email signups throughout your website
  • Collect email addresses at offline events like trade shows and import them into your database, etc.

6. What are the Advantages and Disadvantages of Email Marketing?

Advantages of Email Marketing-

  • Wider audience base to target
  • Internet users regularly check emails
  • If planned immaculately returns on investment can be quite huge
  • Email is the most basic and popular service of internet and thus most people are familiar with it.

Disadvantages of Email Marketing

  • Filtering lets extensive number of emails become undelivered
  • Spamming may cause legal action and can also cause inconvenience to target customers
  • Have to be accurately planned because even a nominal factor can let an Email become undelivered or filtered out

7. What are the different types of Email Marketing Campaigns?

Most of the Interview Questions for Email Marketing will also be covered in this question, as below given four types of Email Marketing Campaigns are important as separate questions as well. So, let us delve into those types and understand them in detail-

Newsletter

Interview Questions for Email Marketing
Newsletter
  • It can be understood as regularly distributed email campaign that updates your target customers about one main topic
  • One of the most common Interview Questions for Email Marketing related to Newsletters are when you should use it and the answer is- When you wish to stay in touch with your existing customers, then Newsletter is best suited Email Type
  • Newsletters are very good in driving people back to your site

Marketing Offer

Interview Questions for Email Marketing
Marketing Offer
  • You should use Marketing offer when you wish to drive direct responses
  • It is very good for displaying your latest stocks and targeting people to make a purchase
  • Marketing Offer Email Campaigns are the best fit if your campaign offers a discount or any special promotion of your products or services
  • It includes a direct CTA for people to click-through to your site

Announcement

Interview Questions for Email Marketing
Announcement
  • These Mails are used to make an announcement about a new product, feature, or service
  • It is quite useful in letting your current customers up to date about all your new launches

Event Invitation

Interview Questions for Email Marketing
Event Invitation
  • Even Invitation should be used for enhancing awareness of your event
  • These emails are sent to encourage your existing and potential customer to attend an event

8. Define following Metrics-

Open Rates, Click-through Rates, Unsubscribe Rate, Hard Bounces, Soft Bounces, Complaint or Abuse Rate, Forward Rate, and Churn Rate.

This question incorporates eight separate Interview Questions for Email Marketing as well. All these separately are also quite popular Email Marketing Interview Questions. Let us understand each of these-

Open Rates

  • It refers to number of people in an Email List who opened your email message
  • Normally open rate is expressed as a percentage, and 30% open rate would mean that of every 10 emails delivered to the inbox, 3 were actually opened
  • One of the most common Interview Questions for Email Marketing related to open rate is ‘What’s a good open rate’ and the answer depends on your industry, however, 20-to-30 percent or more open rate is considered good

Click-through Rates

  • If anyone clicks on any of the links in your email then that would be counted as a click
  • Click-through rate is measured as a percentage and it can be understood as the number of recipients out of one hundred who clicked somewhere on your email
  • Your CTR would be 30% if 30 out of 100 people clicked on your link

Unsubscribe Rate

  • How many people unsubscribed from your emails is known as unsubscribes
  • It is number of people out of 100 who unsubscribed from the email message you sent

Hard Bounces

  • Hard bounces occur when you send an email to an email address that no longer exists
  • Most of the major ISPs such as Gmail, Yahoo, Hotmail monitor hard bounces closely and that is why you should never ignore hard bounces
  • It is advisable to remove people from your list after even one hard bounce

Soft Bounces

  • When you send an email to an inbox that is full then soft bounce occurs
  • When the related person deletes some of the emails, your email will be visible in their inbox

Complaint or Abuse Rate

  • This tells you about the subscribers who actually labeled your email message as spam
  • It is advisable to not let your complaint rate get over 0.05 percent. The average complaint rate is approximately .02 percent, but it varies with different industries
  • To reduce complaint rates, you should never hide the unsubscribe link. You need to always be nice to your subscribers even if they are leaving

Forward Rate

  • This metric brings smile to the face of Email Marketer as it tells about how often people open, read, and then liked your email message so much that they shared it with someone else
  • Forward rates are also known as “referral rates” or “share rates”
  • Having Social Media Sharing Button in your Email Message would help you increase your Forward Rate

Churn Rate

  • This one tells about the frequency through which your list is growing after the unsubscribes, hard bounce and complaints
  • The average churn rate is approximately 25 percent per year that tells you that Email lists are losing 25% of their subscribers per year. To keep your list same and equally effective, you need to add 25% new subscriber to your list

9. What is CAN-SPAM Act?

It can be understood as a law that sets the rules for commercial email. CAN-SPAM Act-
  • Establishes requirements for commercial messages
  • Gives recipients the right to stop you from emailing them
  • Spells out tough penalties for violations

10. What should be your checklists before sending an Email?

Below given are the checklists you need to go through before sending an Email-
  • Know what is purpose of your email
  • What kind of response you want from the receiver
  • Check the list of supporting documentation you should attach to your communication
  • Does your subject line successfully summarize your email message
  • Check SPAM Score and then accordingly modify your content
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Top 25+ Google Analytics Interview Questions and Answers

1. What do you mean by Analytics?
Analytics is the disclosure and correspondence of various examples in information. It helps us settling on better choice, it works like a client’s input to a specific item/benefit. Computerized Analytics is a mix of numerical measurements and PC programs.

2. What do you analysis most often in Google Analytics? OR what is the most important things in Google Analytics you will want to analysis?
Google Analytics gives a heaps of information and bits of knowledge and each information example is vital yet at the same time there are a few ranges where we can concentrate more like: – Traffic Sources – Bounce and Exit Rate – Top Performing Pages/Landing Pages – Unique Vs. Returning Visitors – Funnel and Goal Conversions .

3. What is event tracking?
Event tracking involves includes the Google Analytics code customization and is utilized to track a specific occasion/action on a site like a tick, document download or some other change.

4. Which is more important – Bounce Rate or Exit Rate
Both are similarly imperative yet relies on upon the quantity of components like a high leave rate of a contact page/thanks page or a channel’s end page is characteristic.

5. Define Session, Users and Pageviews.
Session– In Google Analytics, a session is a gathering of connections that happen on your site inside a given date range. For instance a solitary session can contain site visits, social associations, occasions, and ecommerce exchanges.
Users- In Google Analytics the clients are, that have had no less than one session inside chose date
Pageviews- In Google Analytics the site hits is the aggregate number of pages saw. Counting the rehashed perspectives of a solitary page.

6 What are Google Analytics ‘Goals’ and why should I use them?
In Google Analytics the site hits is the aggregate number of pages saw. Counting the rehashed After introducing Google Analytics’ following code, your next step is to recognize what key site guest activities you need to screen. Google Analytics alludes to these as Goals, which you ought to use to gauge which sorts of substance pattern well with guests and which don’t.
  • Destination. A specific location within your website.
  • Duration. How long people website visits last.
  • Page Visit. Which pages and screens visitors view during a single visit.
  • Events. Actions visitors take during a visit, including ad clicks, social media shares.
7- Can I track my Google Adsense campaigns with Google Analytics?
Yes, Google Analytics measures the achievement of your Google Adsense. In the event that your goal is to create income through AdSense activities, Waisberg suggests utilizing Google Analytics’ Pages report. It gives a point by point perspective of which site page performed best regarding creating AdSense income and that’s just the beginning.

8- How can I track and improve e-commerce sales?
Analytics
You can utilize Google Analytics’ helpful however fairly in fact propelled Goal Funnel highlight to investigate the general accomplishment of your e-business endeavors – directly down to individual shopping basket exchanges, on the off chance that you like.

9- What is meant by conversions and how will you track conversions through GA?
Changes happens when any predefined objectives are refined consequently producing ROI to the business. Legitimate objective URL’s should be indicated before GA can begin following transformations. We have to characterize an objective URL through the Conversion segment in GA and at whatever point the guest comes to the predefined objective URL, a fruitful change gets followed.

10- What do you understand by assisted conversions?
On the greater part of the cases, changes don’t happen utilizing a solitary channel. regularly, more than one divert is incorporated into an effective change. Helped transformations helps us to get a reasonable thought as to which diverts are included in contributing a change. This is appeared in the Multi Channel Funnel reporting tab in GA. Normal channels adding to changes are immediate, natural hunt, referral, not set, informal organization and email.

11- How can I identify the keywords that are sending paid traffic to any site?
The keyword column displays traffic divided under paid and organic. We can easily identify the paid keywords by moving to the keywords section

12- How can I identify where the visitors are clicking the most?
This can be seen with the help of In-Page Analytics.

13- Where can I find the UA tracking code?
The Universal Analytics tracking code can be found in the admin section of the web property.

14- What is a Google Analytics Segment?
Similarly as with customary client sections in advertising, in Google Analytics, portions bunch guests who offer basic qualities. There are bunches of qualities of guests that are gathered as a matter of course by Google Analytics, from insights about their programs and screen sizes to the locales that they originate from and the sorts of pages they see.

15-If Channel X equally initiates and assists in conversions, what would its Assisted/Last Interaction Conversion value be?
It would be exactly 1.

16-What are some ways you can use profiles?
You can look all the more carefully at movement to one subdomain, you can look all the more carefully at activity to one catalog or segment of a site, and you can confine access to some portions of data.

17- How can you track user engagement on websites that use Flash or AJAX and are located on one HTML page?
Ans: You can use Event Tracking, or track interactions as Pageviews and set goals.

18- What is ‘Treemap’ in Google Analytics ?
At the end of 2014 the Treemaps report was discharged inside Google Analytics. The report imagines AdWords information by using settled rectangles and a red to green shading scale. The treemap permits to us to rapidly recognize the solid and feeble ranges of our records, helping us drive our regard for the right places.

19- What is difference between Goals & Funnels ?
A funnel conversion expect a particular way before the objective. For example, suppose you run a campaign for Widget An utilizing a presentation page with focused activity. You want to see the funnel conversion rate for that landing page, add to cart, then thank you page (in that specific order) to gauge the effectiveness of your campaign. You see that specific funnel conversion rate is 2%.
For a goal conversion rate, all you care about is maximizing a conversion rate overall, all you think about is augmenting a transformation rate generally speaking. Suppose that objective is basically to build Widget A’s transformation rate (on your web properties) paying little heed to whether clients enter by means of that point of arrival or go to your general site

20- What are the three elements of Event Tracking?
Categories, Actions, and Labels.

21 – How to set up install tracking for mobile apps ?
Step 1: Enable app install tracking in your account for android and iOS.
Step 2: Update your Analytics SDK for android and iOS.
For  all steps visit at ->> Set up install tracking for mobile apps

22- What is In-Page Analytics ? 
In-Page Analytics allows to see what users are clicking on within each page.

23 – What is RPC in Google Analytics?
RPC stands for Revenue Per Click is a great metric available in Google Analytics for use E-Commerce tracking.

24- How does Google calculates time stamp on page?
Google keep a time stamp whatever any visitor comes on a particular page then it compares the time stamp of one page with the other page.
For instance, any user enters the site on Page 1 and moves to Page 2 then move to Page 3 lastly leaves the site. For this situation, a period stamp is put on Page 1 assume its 10:00, when the client moves to Page 2, some other time stamp is set on Page 2, assume its 10:10 and afterward when the visitor comes on Page 3, some other time stamp is set, lets say 10:15. Presently to compute time on Page 1, Google will subtract the time stamp on Page 2 with that of 1. For this situation, 10:10-10:00 which will come to 10 minutes for Page 1.

25- How will I identify the popular pages on my site?
The top landing pages visits by users are popular pages on site. We can see top landing pages using Google analytic moving to the behavior section.

26 – What is “Not Set” and “Not Provided” in Google Analytics?
(Not Provided) = Organic visits via Keyword Search
Google switched to a secure server (https) in 2011 which encrypts search results. When you’re logged into Google (i.e. Gmail, Calendar or YouTube) that time your searches become protected so all keyword data show as (not provided) in Google Analytics.
(Not Set) = A direct or a referral visits
This can be a little more complicated, but basically refers to a catch-all for facts Google Analytics wasn’t capable to identify.
Example : if you see landing page = (not set), it probably means that period didn’t have a web page or screen view.
Handling Google Analytics is not an easy task, Should have proper knowledge about how and why to use it. These top 25+ Google Analytics interview questions and answers list will clear your doubts and will give you a vast knowledge to face the challenges in this competitive industry.
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Google Analytics Referral Spambot List

Google Analytics Referral Spambot List


As you’ve probably seen in your Google Analytics referrals list there’s an ever increasing number of sites seemingly sending real people your way. Sadly this is not the case, they’re robots/crawlers sent to promote those sites so you then visit them, crafty but very annoying!!! Probably the most famous of these bogus referrals is semalt.com.

**LAST UPDATED FEBRUARY 2016**

There are now over 25 GA filters required to remove the 400+ spam referral domains!!! Going forward we suggest you use this amazing spam filter tool from Simo Ahava. It does all the hard work for you (yay!). Further to this if you’d like to take a clean look at your historical data then use this segment template or chat to us at Lone Goat and we’ll do it for you.

If you know of any more shysters please share them with us on twitter.

Keep an eye on this post on the official GA Google+ page too.

Thanks to everyone for your continued support and workarounds. Hopefully one day Google will do something about it.

Together we can crush them all!

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Top 10 Google Analytics Interview Questions & Answers

#1. What is Google Analytics? What is the importance of analytics in Digital Marketing?

Ans) Google Analytics is a free web analytics platform obtainable to all Google account holders. This tool aids in tracking the users’ various behavior on a website in the form of a report and also attributes the user’s source effectively. Google launched the product back in 2005 after acquiring Urchin software. Along with the free version, there are two additional versions available; Google Analytics 360 and Google Analytics for Mobile Apps.
Digital Marketing stands out from traditional marketing due to the reason; the ability to track and measure the performance of every campaign. This feature makes digital marketing very powerful and Google Analytics being the free platform is an aid for companies

#2. Explain Property & Views in Google Analytics. What is their significance?

Ans) Property and views in Google Analytics are part of the account hierarchy.
The topmost level of the Google Analytics structure is account. An account can consist of multiple properties. One can have multiple Google Analytics accounts with the same login credentials.
Property can be created for every domain, mobile application and device the account deals with. One account can have multiple properties and one property can have multiple views. By default, one unfiltered view will be created in every property.
A view is the point which gives access to data in the form of reports. Along with the default raw view, multiple custom views can be created. The most common usage of view filters are AdWords view, country-specific views, device-specific views, campaign-wise views etc. Conversion goals are created at view level.

#3. Explain metrics and dimensions in Google Analytics.

Ans) Metrics and dimensions together form the base of any report in Google Analytics. Dimensions are those to which data is attributed such as country, city, campaign, browser, keywords etc. For example; sessions are attributed to browsers; Google Chrome, Internet Explorer, Mozilla. Metrics are quantitative measurements in the reports such as sessions, bounce rate, pages per session, session duration etc. For example; pages per session are the total number of pages visited to the total number of session for a particular period.
Secondary dimension can be added to Google Analytics reports. While viewing Ad group report in analytics, keywords can be added as the secondary dimension. Every dimension & metric has a scope; user level, session level or hit level. Dimension and metric of the same level can be combined together in the report.

#4. Explain the following metrics. Also, choose the metrics collected by AdWords & Analytics respectively.

Ans) Let’s assume that all these metrics are calculated at the keywords dimension
  • CTR: Click Through Rate – Percentage of times people have clicked on ads compared to the number of times the ad was shown. This data is collected by AdWords.
  • Average CPC: Average cost per click is the total money spent on a keyword divided by the total number of clicks the keyword has got. This data is collected by AdWords
  • Bounce Rate: Percentage of the total number of sessions bounced to the total number of sessions generated by the keyword.
  • Conversion Rate: Percentage of the total number of conversions occurred to the total number of ad clicks generated by the keyword. This data is calculated by Analytics
  • Session Duration: Total duration spent by users in the website to the total number of session occurred through the keyword. This data is collected by Analytics
  • Pages per session: Total number pages viewed to the total number of session occurred through the keyword. This data is collected by Analytics
It is crucial to link AdWords and Analytics account so that AdWords & Analytics data can be imported on both the platforms. The basic understanding about the data collection in these two platforms are; Data related to the source of traffic such as location, ad impression, click, CTR and data related to ad auction such as CPC are collected by AdWords. Whereas behavioral data on the website is collected by Analytics.

#5. True/False. If you apply a filter in a view to collect the data only from Australia today, you can get the data in this view from the day 1.

Ans) False. Because data collected by a view is filtered only by the time the filtered is applied, any data before the application of filter is unfiltered.

#6. What are the different ways of tracking conversions on the website?

Ans)  There are four ways of tracking conversion on a website using Google Analytics
  1. Destination: A conversion is recorded when a specific URL loads. While creating the goal, there is an option to either exactly match the URL or just mention the beginning part of the URL
  2. Duration: This conversion is recorded after a specified time is spent by a user on the website. This goal is helpful to track the conversion in blogs, more the time the user spends, more the person is consuming the content.
  3. Pages per Session: Goal is recorded when a user visits the specified number of pages in a single session. Again it’s a good way to understand the involvement of user with the websites’ content
  4. Event: This goal is used to track a specific action taken by a user on the website. Example: Button click, video play, page scroll etc. Google tag manager can be used to track the events.

#7. Explain these reports in Google Analytics.

  • Reverse Goal Path Report

  • Model Comparison Tool

  • Behavior Flow Report

Ans)  Reverse Goal Path Report:

This report shows the exact page on which a particular conversion is taken place along with the reverse path of 3 pages in which the users have navigated. Let’s consider the goal of a website is to fill the lead information form and there are 4 paths to complete the conversion, by analyzing reverse goal path report, one can identify the most converting path and optimize the website accordingly.

Model Comparison Tool:

Marketing had never been a straight line i.e. you saw an ad, understood the product/service and made a purchase. With the drift of online marketing, the number of nodes of the line has increased phenomenally. That being said, it is not fair to attribute conversion to last interaction, hence this model comparison tool helps to compare the conversion metric by using different attribution modeling like last non-direct click, last AdWords click, first interaction, linear, time decay and position based.  By default, all other reports in analytics follow last interaction attribution model.

Behavior Flow Report:

It shows the visual representation of users’ behavior on the website i.e. navigation from one page to other. This report is very helpful in identifying the best performing content and content issues on the website.
Google Analytics Interview Questions
BehaviourFlow Report

#8. What is the difference between conversion tracking in AdWords and Analytics?

Ans) Conversion tracking in AdWords and Analytics varies by many parameters but the two most important ones are:

Difference in Attribution:

In AdWords, conversion is always attributed to last ad click whereas in analytics conversion is attributed to last interaction. To illustrate, let’s say a user clicked on AdWords ad and next day visited the website through the organic medium and converted. AdWords will attribute the conversion to the ad whereas analytics will attribute the conversion to google source and organic medium.

Time of Conversion:

In AdWords, the date & time of conversion is attributed to date and time at which ad is clicked rather than the date and time at which conversion took place. For example; A user clicks on an ad on 21 June and converts on 23 June, AdWords will attribute the conversion to 21 June whereas Analytics will attribute the conversion to 23 June.

#9. What is audience list in Google Analytics?

Ans) Various audience lists can be created in Google Analytics and can be used for various advertising purposes with the linked accounts. Google Analytics has predefined audience lists such as all users, new users, returning users, users visited a specific section of a website, users who converted a goal conversion etc. One can see the estimate audience size and by default, the membership duration of these lists are 30 days which is modifiable. One of the main reason of audience lists is for remarketing.

#10. What are custom dimensions and custom metrics?

Ans) Custom dimension and metric are the regular dimension and metric, except one needs to create it themselves. The need for custom dimension and metric rises when Google Analytics can’t track these parameters automatically which in the case is through offline tools like CRM. Example: A company qualifies the lead into client and missed client in the CRM, if this custom dimension is created in Google Analytics, then it is easy to see the metric in the defined dimension. This is one of the important questions amongst the list of Google Analytics questions and answers.
This list covers the most important Google Analytics interview questions and answers of 2017. The level of questions will vary based on the years of expertise in the field. It is advisable to complete Google Analytics Certification from Google (both beginners and advanced level) if you are serious about building a career in Google Analytics.
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Must Read 30 Google Analytics Questions and Answers

1. What is Google Analytics?

A free website analysis platform offered by Google that helps marketers track and report site movements.
  • Once you integrate its script to the website, you can track the performance of your website in different forms e.g. user’s engagement, conversions and visitor’s flow.
  • Google Analytics helps you analyse the information about the performance of your site and guide you in making decisions to improve the site traffic and revenue.
  • Know here the awesome things you can do with Google Analytics.

2. What are the Google Analytics Goals?

Goals can be understood as the key site activities that you need to screen in Google Analytics. Such site activities are considered as Google Analytics Goals that marketers use to gauge which kind of campaign is working well with guests and which do not. Different Google Analytics Goals are-
  • Destination which is a specific location within your site.
  • Duration that helps you know how long your guest’s site visits last.
  • Page Visit tells you about the pages and visitors during a single visit.
  • Events let you know about the actions visitors take during a visit such as ad clicks or social media shares.

3. What is meant by conversions and how will you track conversions through GA?

Again a very common question suggested by most of Google Analytics Questions & Answers Guides. A conversion occurs when your predefined Google Analytics goals are accomplished thereby generating revenues to the business.
  • It can also be understood as when a user takes any desired action on the site such as filling the form or signing up or purchasing a product etc.
  • Goals are used in Google Analytics to set the conversion tracking.

4. What is meant by KPI in Analytics?

The full form of KPI is Key Performance Indicators. According to Google Analytics Questions and Answers Guide, KPI metrics helps marketers analyse their websites based on the different business objectives. Some of the notable examples of KPIs are-
  • Users
  • Sessions
  • Avg Time
  • Bounce Rate
  • Conversion rate etc.

5. What is a session?

Whenever a user visits a website, the session gets started. In Google Analytics, a session can last for 30 minutes even if you do not do any activity.
  • A new session starts in Google analytics if your source changes.
  • For instance, one session will start if you visit from organic results, but if you open same site from PPC then next session will get started.

6. Which is more important – Bounce Rate or Exit Rate

Both are equally essential when measuring the site performance, however, their importance relies upon the quantity of components like a high leave rate of a contact page/thanks page or a channel’s end page.

7. Would I be able to track my Google AdSense Campaigns with Google Analytics?

Indeed, Google Analytics measures the accomplishment of your Google AdSense Campaigns.
  • If you will likely make income through AdSense exercises, Google Analytics Questions and Answers 2017 Guide recommends using Google Analytics’ Pages report.
  • This will provide you a point-by-point report of which site page performed best in regards to making AdSense income.

8. What is implied by Conversions and in what manner will you track conversions through GA?

In most of Google Analytics interview questions and answers, you will find this one. Conversions actually occur when any predefined targets get accomplished. You can track conversion by-
  • Building your tracking URL
  • Using your tracking URL
  • Defining your goal

9. How can you track and enhance e-commerce sales via Google Analytics?

You can use Google Analytics’ Goal Funnel feature to examine the general achievement of your e-commerce activities. It can directly take you through individual Shopping Basket Exchanges and can help you track the sales conversions and other related goals.

10. What is benchmarking?

Benchmarking metric encourages marketers to compare site’s performance to previous results and to your industry’s average. It is quite useful in offering valuable context to your business by giving you insights about the industry trends that help you compare your indicators to competitors.

11. What is Funnel in Goals?

Funnel in Goals can be understood as the arrangement of pages, which are expected to be accessed to reach the destination page to finish the objective. For instance, funnel of an e-commerce site can be- Add to Cart => Sign in/Sing up => Add Address => Make Payment => Thank you Page.

12. What is Acquisition report in Google Analytics?

This is one of the most important Google Analytics Questions & Answers that include knowledge about different online marketing tactics that are bringing the most visitors to your site.
Google Analytics Questions and Answers
Acquisition report in Google Analytics
Acquisition report gives a window about the user Acquisition by channels, keywords, campaign, and source media. The Acquisition report updates you about the origin of your site visitors such as search engines, social networks or website referrals.

13. What is Behaviour in Google Analytics?

Behaviour reports help you know how visitors move through your website and how they interact with your content.
  • It helps you optimize your website performance and conversions as per the behavioral preferences of your site visitors.
  • This helps you assess the performance of your content and the actions visitors take on your website.

14. What is Report in Google Analytics?

Report in Google Analytics is used to identify the landing pages that should be reworked or redesigned to be more viable and you need to go through the details of report in Google Analytics while preparing for Google Analytics Questions and Answers.

15. How many types of custom Reports are there in Google Analytics?

There are 3 types of custom Reports in Google Analytics-
  • Explorer
  • Flat Table
  • Map Overlay

16. What is Mapoverlay?

Mapoverlay includes a Map of the world of different regions and countries. To indicate the traffic and engagement volume, it displays relevant locations in darker colors.

17. What is site search button?

This is one of the most important Google Analytics Questions and Answers for E-Commerce sites. With Site Search Button, you can know what the people are searching for when they come to your site

18. Define Cohort in Google Analytics?

Cohort can be understood as a group of users who share the same content at same time. Cohort includes four sections-
  • Cohort type
  • Cohort size
  • Metric
  • Date range

19. How can you identify the keywords that are sending paid traffic to your site?

By using Keyword Column in Google Analytics, you can see the traffic that is coming from organic and paid sources.

20. How can you identify where your site visitors are clicking the most?

In-Page Analytics of Google Analytics tells you about where your site visitors are clicking the most.

21. How can I track user engagement on websites that prefer using Flash or AJAX and are located on one HTML page?

To track user engagement on such websites, you can use Event Tracking or you can track interactions as Pageviews and set goals.

22. What are the three elements of Event Tracking?

Three elements of event tracking are-
  • Categories
  • Actions
  • Labels

23. How can you set up and install tracking for mobile apps?

Different steps to set up and installing tracking for mobile apps are-
  • Enable app install tracking in your account for android and iOS
  • Update your Analytics SDK for android and iOS
  • Set up Custom Campaigns.

24. What is RPC in Google Analytics?

Full form of RPC is Revenue per Click, which is one of the most important metrics in Google Analytics for E-Commerce tracking and also amongst the most asked Google Analytics Questions and Answers.

25. How can you identify the most popular pages of your site in Google Analytics?

You can find out top 10 trending content on your site by using Behaviour Section in your Google Analytics.

26. What is the difference between Clicks and Visits?

Again one of the frequently asked Google Analytics Questions and Answers. Clicks can be understood as action performed on a site or a particular product while the spending of time by users on a site is called visit.

27. Name the different types of product linking in Google Analytics?

There are ten types of Product Linking in Google Analytics-
  • Adwords linking
  • Ad sense linking
  • Ad exchange linking
  • BigQuery
  • DoubleClick Bid Manager (DBM)
  • DoubleClick Campaign Manager
  • DoubleClick Search
  • Google Play
  • Postbacks
  • Search Console

28. What is the formula of ROI?

This is again one of the most common questions of Google Analytics Questions and Answers Guides and you have to be aware of this one. ROI is actually Return on Investments and the formula to calculate this is- (Revenue – Cost) / Cost.

29. What are the top channels Google Analytics uses to track your traffic sources?

Top Channels that Google Analytics uses to track traffic sources are-
  • Organic Search
  • Paid Search
  • Direct
  • Referral
  • Social
  • Others

30. How can you create your goal in Google Analytics?

For creating your goal in Google Analytics, you need to follow below given four steps-
1. Click “Admin” in the navigation bar
2. Click “Goals” under View
Google Analytics Questions and Answers
Steps to create goals in Google Analytics
3. Click “+New Goal
4. Create your goal by following the wizard
Google Analytics Questions and Answers
Steps to create goals in Google Analytics
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